In a conference room bathed in sunlight, overlooking a landscape shifting from summer’s green to autumn’s amber, Viswaprakash Yammanur —known simply as Viswa to his colleagues—sits with a calm, assured presence. His extensive global experience in technology is evident in every deliberate word and gesture. As the conversation begins, Viswa dives into the nuances of enterprise technology transformation, bringing clarity to a complex and ever-evolving field.
Interviewer: In your nearly two decades of IT experience, you’ve worked across multiple complex domains. What initially drew you to enterprise technology?
Viswa: It’s fascinating you ask that. My journey wasn’t a linear path but more of an organic evolution. Coming from Presidency College in Bangalore, I was always intrigued by how technology could fundamentally transform business operations. Early in my career at IBM, I realized that technology isn’t just about coding but about solving complex organizational challenges.
Interviewer: You’ve implemented systems like Salesforce, JD Edwards, and worked extensively with IBM Information Server. How do you approach such diverse technological ecosystems?
Viswa: The key is understanding that each system is essentially a language of business communication. Take Salesforce, for instance. It’s not just a CRM; it’s a strategic platform that translates customer interactions into actionable intelligence. When I’m implementing these systems, I’m not just configuring software—I’m designing communication architectures.
In my recent work at Tata Consultancy Services, we’ve been focusing on creating what I call “adaptive technological frameworks.” These aren’t rigid systems but flexible platforms that can evolve with an organization’s changing needs.
Interviewer: Can you elaborate on what you mean by “adaptive technological frameworks”?
Viswa: Certainly. Traditional enterprise implementations often fail because they’re too static. An adaptive framework means building systems with inherent flexibility. For example, in a recent Supply Chain Management project, we designed the JD Edwards implementation to have modular integration points. This allows businesses to plug in new technologies or adapt existing workflows without complete system overhauls.
Interviewer: Your certifications span an impressive range—from Pega System Architecture to Salesforce CPQ. How do these diverse certifications inform your approach?
Viswa: Each certification represents a different technological lens. My Scrum Master certification, for instance, isn’t just about project management—it’s about understanding iterative development philosophies. The Salesforce CPQ certification helps me comprehend complex pricing strategies. These aren’t just credentials; they’re perspectives.
Interviewer: You’ve worked across industries like E-Commerce, Healthcare, and CRM. How do technological strategies differ across these domains?
Viswa: That’s an excellent question. While core technological principles remain consistent, each industry has unique digital transformation challenges. In healthcare, data privacy and regulatory compliance are paramount. E-commerce demands real-time scalability. CRM requires nuanced customer interaction modelling.
The common thread is always understanding the underlying business model. Technology should never be implemented in isolation but as an integrated strategic asset.
Interviewer: Looking forward, what emerging technologies excite you?
Viswa: I’m particularly passionate about the convergence of AI, analytics, and cloud technologies. We’re moving beyond traditional implementation models to predictive, self-optimizing systems. Imagine enterprise platforms that can autonomously identify inefficiencies and recommend architectural improvements and that’s where we’re heading.
Interviewer: Any advice for emerging technology professionals?
Viswa: Stay curious, but remain pragmatic. Technical skills are crucial, but understanding business context is what truly differentiates a good technologist. Continuous learning isn’t just about acquiring new technical skills, it’s about developing a holistic perspective on how technology creates value.
Visit Viswa’s LinkedIn here.
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